Terms and Conditions

Booking conditions:

Rates displayed on any of our web sites or requested by mail or by phone are valid are only valid at the time of the quotation. All rates apply specifically to the requested service, otherwise the rates may vary. A reservation is considered complete when you have a confirmation number and the corresponding charge has been applied.

When booking, you authorize us in writing and / or verbally using your credit / debit for payment and is confirming knowledge and acceptance of our terms and conditions. All reservations are subject to availability at the time of his application to be processed. The availability can not be guaranteed until full payment of the service.

To avoid delays, you must print or show the voucher on a mobile devise and present it to our representatives at the time of checking.

Payment Policies:

The total amount of your reservation will be immediately charged to your credit / debit card or PayPal account and will appear on your statement as PAYPAL*MXGREATSERV or PAYPAL MEXICOGREATSERVICE
or CONEKTA*MayanRuinsTravel. For reservation payments, we accept Visa, MasterCard, American Express and Discover. If you have any of these credit cards, you can make your payment with Visa or MasterCard debit affiliated banks. We also accept PayPal or cash (not available for all services) on arrival, this last option will generate an additional cost of 10 to 20% of the total amount of the service. Only in Mexico we accept deposit in convenience stores and affiliated banks. For more information, contact one of our travel agents.

Published Web site Rates are in US dollars (USD). If you have a bank account in another currency your bank or your credit card company will convert the currency you have your account. For other currencies, the transaction amount will be converted from US dollars at the exchange rates prevailing at the transaction date. Note that the amount shown on your receipt of your credit card can vary up to three percent, due to fluctuations in international exchange rates. MayanRuins.Travel is not responsible for the fluctuation and acceptance of these policies; You acknowledge having been informed of the fluctuation of the exchange rate and agree upon the charge in US dollars. Only for Mexico, the cash deposits in banks and convenience stores affiliates will be held in Mexican pesos changed from US dollars the exchange rate of the day.


Our Company, serves as an intermediary between the customer and the supplier of goods and promoted on the website services, MayanRuins.Travel has established trade negotiations within their own standards of quality and service, such as, but not limited to, ground transportation and other tourism-related activities such as tours and excursions, choosing only the most qualified and most prestigious suppliers in the market. However, MayanRuins.Travel cannot assume any responsibility for those buying services on its website, by acts or omissions of suppliers here announced, under which we have no control over their legal or personal relationship of equipment, operations or property.

Lost Items:

Passengers are responsible for their personal belongings. We make every effort to return the items left on our vehicles to their owners, but we are not responsible for lost, stolen, damaged. Any charges incurred in returning an item left on board its owner must be paid by the owner.
Many bags look alike. Our drivers cannot be responsible for remembering that bags belonging to each passenger. When you reach your destination, please check that you have recovered all their belongings, and that each bag, briefcase, computer, etc., is yours.

MayanRuins.Travel states:

The photos that appear on its website are only representative and do not guarantee an accurate representation. The category assigned to the services is based on the interpretation of MayanRuins.Travel and may differ from the categories shown elsewhere.
Descriptions of services (transportation, tours, …) are updated by MayanRuins.Travel but do not guarantee that everything will be exactly the same.

MayanRuins.Travel reserves the right to refuse any customer at any time.
Any claim against MayanRuins.Travel or written notices must be received no later than fourteen (14) days after service use.
MayanRuins.Travel is not responsible for any claim, cost or expense arising from personal injury or another, death, loss or damage to personal property, loss of pleasure, anger, disappointment, distress or frustration, either mental or physical, as a result of what is mentioned below:
The acts or omissions of any other person other than MayanRuins.Travel or its employees. Illness, theft, labor disputes, mechanical breakdown, quarantine, government actions, weather or any other cause beyond the direct control of MayanRuins.Travel.
It is the customer’s responsibility to obtain the necessary travel documents, such as, but not limited to, passports, visas and certificates, in which case it has no right to any refund.
If the customer does not follow the instructions, including but not limited to airport departure times, time and date of arrival and departure hotels, the coupon redemption policy, cancellation or change for any reason the services offered, MayanRuins.Travel shall not be held responsible for the loss of the service.
We reserve the right to cancel or change services at our discretion; We try to replace them with similar services. If we must completely cancel your reservation, MayanRuins.Travel liability is limited to the amount paid for the service return.
A full refund will not be possible in cases where the service has to be canceled, suspended and / or delayed for reasons beyond our control (beyond our control, such as but not limited to, hurricanes, earthquakes, acts of terrorism, etc. …) and that contractual obligations with suppliers do not allow you to get a refund of the amount paid or payable to the supplier by the customer.
MayanRuins.Travel despite establish close communication with suppliers who advertise on this website, there is a possibility that the validity of some prices have expired or our database is fed improperly. However, MayanRuins.Travel is responsible for reviewing the tariffs that apply to each reservation. If the correct price is higher than the amount listed, your assigned representative will contact you shortly to give them adequate to cover the amount. If you disagree with the rate increase MayanRuins.Travel will cancel your reservation and proceed with appropriate reimbursement. MayanRuins.Travel and its suppliers demarcation of any liability or compensation for inconvenience caused by this cancellation. Should be less than the amount paid MayanRuins.Travel services give you the amount paid and no refund will be made.

Pick up’s – Confirmation:

After booking you will receive a confirmation email with all of the details that you need to know to enjoy your tour as: Pick-up time and place and what to bring.

Most of our pick up starts at 7am depending your hotel, this schedule can change. We will contact you by email to confirm your exact pick-up time and location if your hotel is not one of our major pick up point or if you are staying in an AirB&B, Apartment, condo, … You will be pick-up from the nearest pick-up point.

Cancellation policies and changes:
Any request for change / cancellation must be made in writing by email at least 48 hours before service indicating the reservation number, your full name and the requested change. To make valid any change or cancellation must be confirmed in writing by MayanRuins.Travel. If No Answer any change will not be taken as performed. Any change can generate an additional cost.

Cancellations, changes and refunds:
Cancellations made 48 hours before your service = 100% refund
Cancellations made less than 24 hours’ notice are not subject to refund
Not show any service = no refund

Refunds normally show on your account within five (5) to then (10) business days. Credit card refunds are submitted to the financial institution within one (5) business day; check with your financial institution for more information.

MayanRuins.Travel all modes at its discretion may retain 10% of the total amount paid for administrative costs.

The combos do not apply for partial reimbursement. A combo is considered a single service. If you want to make a single part of the contracted combo, the cancellation does not correspond to a refund even meeting the required deadline.
Special discounts and / or promotion codes are applicable only during the scheduled dates for the discount; it is not retroactive discounts for bookings made before the promotional period and if the client fails to enter the promotion code in the appropriate field.
If a tropical storm or hurricane, you can only change their dates, or change for another tour, and in this case the payments are not refundable.
In case of cash payment by bank deposit or convenience stores, does not apply any refund, only the changes will be allowed 24 hours before the service.

MayanRuins.Travel declares:
Photographic material published on website is intended to create a general description of the services; however does not means can be guaranteed that the service will be supplied exactly as depicted.
Descriptions of services are continuing updated to maintain an accurate depiction of the product. Nevertheless, MayanRuins.Travel cannot be held accountable for variations occurring upon your arrival.
MayanRuins.Travel is a trade mark registered