Rates displayed on our website or requested by mail or by phone are valid until midnight the same day. All rates apply specifically to the requested service, otherwise the rates may vary. A reservation is considered complete when you have a confirmation number and the corresponding charge has been applied.
When booking, you authorize us in writing and/or verbally to use your credit/debit for payment and you are confirming knowledge and acceptance of our terms and conditions. All reservations are subject to availability until the transaction has been processed. The availability cannot be guaranteed until full payment of the service has been made.
To avoid delays, you must have your voucher (printed or screen) and present it at the check in, entrance or start of the service booked for.
We accept bookings 24/7 however only booking made with more than 24hrs are confirmed. For booking made with less than 24hrs, our customer Service staff will do their best to accommodate you, if not you will be notified by e-mail and refunded within 24hrs.
If you select an option, you will be contacted by our customer service staff to amend your booking.
The total amount of your reservation will be immediately charged to your credit / debit card or PayPal account and will appear on your statement as PAYPAL*MXGREATSERV or PAYPAL MEXICOGREATSERVICE or TNT56006 or Trustmytravel.com. For reservation payments, we accept Visa, MasterCard, American Express. If you have any of these credit cards, you can make your payment with Visa or MasterCard debit affiliated banks. We also accept PayPal. We are proudly a cashless company; no cash will be requested.
On our website our rates are published in US dollars (USD). If you have a bank account in another currency your bank or credit card company will convert the currency. The transaction amount will be converted from US dollars at the exchange rates prevailing on the transaction date. Note that the amount shown on your receipt of your credit card can vary by up to three percent. Due to fluctuations in international exchange rates, we can’t be responsible for the fluctuation. You acknowledge having been informed of the fluctuation of the exchange rate and agree upon the charge in US dollars.
Our Company, Mexico Great Service Group (CancunShuttle.travel, MayanRuins.travel, AirportCancun.travel and Wisest.travel) serves as an intermediary between the customer and the supplier of goods and other websites services. MexicoGreatService.travel has established trade negotiations with their own standards of quality and service, such as, but not limited to, ground transportation and other tourism-related activities such as tours and excursions, choosing only the most qualified and most prestigious suppliers in the market. However, we cannot assume any responsibility for those buying services on its website, by acts or omissions of suppliers here announced, under which we have no control over their legal or personal relationship of equipment, operations or property.
Passengers are responsible for their personal belongings. We make every effort to return the items left on our vehicles to their owners but we are not responsible for lost, stolen or damaged items. Any charges incurred in returning an item left on board to its owner must be paid by the owner.
Many bags look alike. Our drivers cannot be responsible for remembering which bag belong to which passenger. When you reach your destination, please check that you have recovered all your belongings, and that each bag, briefcase, computer, etc. is yours.
Mexico Great Service states:
The photos that appear on its website are only representative and do not guarantee an accurate representation. The category assigned to the services is based on the interpretation of MexicoGreatService.travel and may differ from the categories shown elsewhere.
Descriptions of services (transportation, tours, …) are updated by MexicoGreatService.travel
MexicoGreatService.travel reserves the right to refuse any customer at any time.
Any claim against MexicoGreatService.travel or written notices must be received no later than fourteen (14) days after service use.
MexicoGreatService.travel is not responsible for any claim, cost or expense arising from personal injury, death, loss or damage to personal property, loss of pleasure, anger, disappointment, distress or frustration, either mental or physical, as a result of what is mentioned below:
The acts or omissions of any other person other than MexicoGreatServicee.travel or its employees. Illness, theft, labour disputes, mechanical breakdown, quarantine, government actions, weather or any other cause beyond the direct control of MexicoGreatService.travel.
It is the customer’s responsibility to obtain the necessary travel documents, such as, but not limited to, passports, visas and certificates.
If the customer does not follow the instructions, including but not limited to airport departure times, time and date of arrival and departure hotels, the coupon redemption policy, cancellation or change for any reason the services offered, MexicoGreatService.travel shall not be held responsible for the loss of the service.
We reserve the right to cancel or change services at our discretion; We try to replace them with similar services. If we must completely cancel your reservation, MexicoGreatService.travels liability is limited to returning the amount paid for the service..
All transportation services, including times for pickups on arrival/departure or any tour are approximate. The unit can be delayed due to on weather, traffic or for operational reasons.
For any service departing from a hotel or any other location, there will be a maximum tolerance of 5 minutes, after this time, the service is considered as a no show, for which no refund applies.
For transportation services from the airport we flight tracks and will wait a reasonable amount of time for a guest to come through. We will reschedule a transfer if we have been advised prior of a flight change. We are not responsible if you have any situations that delay you inside the terminal such as Timeshare, problems with luggage, customs, immigration. Etc. After 90 minutes after the flight arrival time, if a passenger has not yet presented themselves, they will be considered a no show and any cost incurred will be paid by them.
Time for pick ups, on arrival, departure or any tour is an approximate, the unit can be delayed depending on weather and traffic or others. For any service departing from a hotel or any other location there will be a maximum tolerance of 5 minutes, after this period, the service is considered a no show, for which no refund applies.
Cancellation policies and changes:
Any request for change / cancellation must be made in writing by e-mail at least 24 hours before service indicating the reservation number, your full name and the requested change. Any change or cancellation is only valid when confirmed in writing by MexicoGreatService.travel. If no confirmation of change is received, do not assume it has been actioned. Should no answer be received, no change to transport has been scheduled and therefore additional cost will be paid by the customer.
Cancellations, changes and refunds:
Cancellations made 24 hours before your service = 100% refund
Cancellations made less than 24 hours notice are not subject to a refund
No show any service = no refund
*the refund procedure can absorb 10% to 20% of the total amount paid. The fees are for administrative costs, handling fee, credit card payment and transaction and other fees beyond our control.
The combos do not apply for partial reimbursement. A combo is considered a single service. If you want to make a single part of the contracted combo, the cancellation does not correspond to a refund even meeting the required deadline.
In case tropical storm or hurricane emergency situation, you may only change the date of the tour, or change for a different tour, and in this case the payments are not refundable. In case of a more expensive tour being chosen, the difference will be paid by the customer.
In case of cash payment by bank deposit or convenience stores, no refund would apply, we will provide a future travel voucher.
Mexico Great Service Group for AirportCancun.travel, CancunShuttle.travel and Wisest.travel are the authorized transport of Cancun International Airport. One of our representatives will be waiting with a sign with the provider name assigned to taking care of you. No one else is authorized to provide this service. On return to the airport, the standard 3 hours before for international flights will already be scheduled for you. We also take into account weather, traffic, security etc. Should you change your pickup time, you are fully responsible for any situations that occur from that change.
Special discounts and / or promotion codes are applicable only during the scheduled dates for the discount; discounts will not be applied outside of those date or if a client fails to enter the promotion code in the appropriate field.
Call and contact center, customer service:
Our call center agents are well trained and perfectly know rules, conditions, policies and guide lines, Should you be dissatisfied with the service from one of our agents, please speak to one of the managers.
Future Travel Voucher policy:
The future travel vouchers generated are valid for 12 months after the date of creation. You can use those vouchers in any destinations on tours, transfers offered by Mexico Great Service directly or through the different brands. You can use these vouchers directly on our website or through our experience center. One of our agents will be glad to help you.
Wild life activity:
Mexico Great Service group is against any animal cruelty, exploitation or other, therefore, we don’t offer any wild life activity in captivity.
Mexico Great service does not practice or tolerate any type of discrimination, exercises equality in its guests, providers and employees and respects them regardless of their condition. In Mexico Great service we believe that diversity makes the wealth of organizations.